A New Chapter for CARE
Discover how digital tools and department growth helped us modernize client services and streamline access to child care support — and where we’re headed next.
Client Services experienced a true growth spurt in 2025 — expanding our team, launching new roles, and achieving what we believe is our biggest milestone yet: going paperless.
One of the most transformative efforts was our shift to digital attendance, a systemwide change that reduces paperwork, minimizes errors, and improves the experience for parents and providers. Instead of juggling manual forms, providers now log attendance digitally — making the process quicker, cleaner, and more accurate. Parents benefit from added ease, and staff are able to focus more on service delivery and less on administrative tasks. Just as importantly, these improvements help us continue making timely payments to providers, supporting stable operations and consistent care for families. While the transition involved a learning curve, our team met the moment with resilience, adaptability, and a strong spirit of collaboration.
“The future looks bright, and I’m proud of the direction we’re heading.”
Looking ahead, we’re excited to continue this momentum through the launch of our new department: CARE — Client and Relationship Engagement (CARE). CARE will deepen our commitment to responsive, equity-driven service by expanding access and removing barriers for families across Sacramento County. With thoughtful systems, the right tools, and the right people in place, we’re better positioned than ever to meet families where they are.